Frequently Asked Questions (FAQ)

General

What is this platform?

This platform is a digital verification and documentation system designed for manufacturers, notified bodies, and stakeholders operating under EU product regulations such as CPR, CE marking, and Digital Product Passport (DPP).

Is the system free to use?

Yes. The platform is currently completely free to use. There are no subscription fees or hidden costs at this stage.

Notified Bodies (NoBo)

What can notified bodies do on this platform?

Notified Bodies can publish, manage, and update certificates they have issued. Any update or withdrawal of a certificate is instantly reflected in the system.

How does certificate verification work?

Each certificate can be assigned a unique QR code. This QR code can be added directly to the certificate document. When scanned, it leads to a public verification page showing the current validity and status of the certificate.

Manufacturers

What can manufacturers do on this platform?

Manufacturers can register their products, create Declarations of Performance (DoP), prepare CE marking information, and generate Digital Product Passports (DPP).

Can manufacturers generate QR codes?

Yes. QR codes can be generated for Declarations of Performance, CE labels, and Digital Product Passports. These QR codes can be printed on documents, labels, or products to enable instant verification.

What is a Digital Product Passport (DPP)?

A Digital Product Passport (DPP) is a structured digital record containing product information such as technical data, environmental indicators, material composition, lifecycle data, and user instructions.

Can DPPs be publicly verified?

Yes. If enabled by the manufacturer, a DPP can be accessed through a public verification page using a QR code or direct link.

Certification Bodies

What can Certification Bodies do on this platform?

Certification Bodies can register, manage, publish, and update certificates they have issued. The platform provides a digital certificate registry and a public verification service that allows certificate holders and other interested parties to check certificate information and status.

What types of certificates can be registered?

The platform supports three main categories: company certificates, personnel certificates, and training certificates. These may include management system certifications, product or service certifications, professional qualifications, competency certificates, and training completion or attendance records, as applicable.

Can both accredited and non-accredited certificates be registered?

The platform is designed to accommodate certificates issued under different certification arrangements, including accredited and non-accredited activities. The registration of a certificate does not automatically mean that the issuing organization is accredited or that the certificate falls within an accredited scope. Any accreditation-related claims remain the responsibility of the certificate issuer.

How can a Certification Body register and start using the system?

A Certification Body can create an account by selecting the appropriate user role during registration. The account must be approved by the platform administrator before the organization can access its certificate management functions.

How are company, personnel, and training certificates verified?

Certificate information can be made available through a public verification page using the relevant verification information or QR code. Depending on the certificate type, the verification result may include the issuing organization, certificate holder, certificate number, scope, relevant dates, and recorded certificate status.

Can a Certification Body update or withdraw a certificate?

Yes. Authorized users can manage certificate records and update their status when necessary. Certificates may be recorded as valid, expired, suspended, withdrawn, cancelled, or superseded, as applicable. Public verification reflects the recorded status of published certificates.

Does certificate verification confirm accreditation or legal validity?

No. Verification confirms that a corresponding certificate record is available in the platform and displays the information provided by its issuer. It does not independently establish the authenticity or legal validity of the underlying certificate, the accreditation status of the issuing organization, or whether the certificate is covered by an accredited scope. Where necessary, these matters should be confirmed with the certificate issuer or relevant accreditation authority.

Who is responsible for the accuracy of certificate information?

The issuing Certification Body or organization is responsible for ensuring that its certificate records are accurate, up to date, and published with the necessary authorization. The platform provides the technical infrastructure for record management and verification but does not act as the certificate issuer.

Verification & Transparency

Who can verify documents?

Anyone can verify public documents by scanning the QR code or visiting the public verification link. No login is required for verification.

What happens if a document is updated or withdrawn?

Verification pages always show the current status of the document. If a certificate or declaration is updated or withdrawn, the public verification page reflects this immediately.

Data & Security

Is my data secure?

Yes. Access to private data is restricted to authorized users. Public access is limited only to explicitly published verification pages.

Can data be changed retroactively?

All changes are controlled by authorized users. Public verification pages always reflect the latest approved state of the document.

Future Development

Will new features be added?

Yes. The platform is actively developed. Future features may include advanced analytics, integrations with EU databases, and extended Digital Product Passport capabilities.